Privacy Policy

Introduction

ELRS ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, book consultations or appointments, make payments, submit contact or career inquiries, or otherwise engage with our services. By using our website or services, you acknowledge and agree to the practices described in this policy.

Information We Collect

We collect different types of personal information depending on how you interact with our website:

• Contact Form Submissions: Name, email address, phone number, message content, and your consent confirmation when you submit the contact form
• Booking and Appointment Information: Name, email address, phone number, preferred date and time slot, service type, and any additional details provided during the booking process
• Payment Information: When you make a payment for booking a consultation or service, payment details (such as card details, UPI, or bank information) are collected and processed directly by our third-party payment gateway provider. We do not store full payment card numbers or sensitive payment credentials on our servers
• Career Applications: Name, email address, phone number, resume/CV, cover letter, work experience, educational background, and any other information you choose to submit when applying for a position with us
• Technical Information: IP address, browser type, device information, pages visited, and website usage data collected automatically through cookies and similar technologies
• Communication Records: Records of correspondence and interactions between you and our team, including emails, calls, and booking confirmations

How We Collect Information

Personal information is collected through the following channels:

• Directly from you when you fill out the contact form, booking form, or career application form
• When you select a time slot and complete a booking, including any payment made for the booking
• Through email or phone communications with our team
• Automatically through cookies and tracking technologies when you visit our website
• From our third-party payment processor, which shares limited transaction details (such as payment status and amount) with us to confirm your booking

How We Use Your Information

We use your personal information for the following purposes:

• Responding to inquiries submitted through our contact form and providing requested information
• Processing, confirming, rescheduling, or cancelling bookings and appointments
• Processing payments for booked services and issuing receipts or invoices
• Reviewing and evaluating career applications, and contacting applicants regarding job opportunities
• Delivering legal, consulting, and advisory services
• Sending booking confirmations, reminders, and service-related communications
• Improving our website functionality and user experience
• Maintaining records for business, accounting, and professional obligations
• Complying with legal and regulatory requirements
• Preventing fraud, abuse, or unauthorized use of our services

Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Consent: You have provided explicit consent, such as ticking the consent checkbox on our contact form, for specific processing activities
• Contractual Necessity: Processing is necessary to confirm your booking, process payment, and deliver the services you requested
• Legal Obligation: We are required to process information to comply with applicable tax, accounting, and regulatory laws
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention and improving our services, while respecting your rights

Booking and Payment Information

When you book a consultation or appointment through our website, we collect the information necessary to schedule and confirm your booking, including your name, contact details, and chosen time slot.

Where payment is required to confirm a booking, your payment is processed through a secure, PCI-compliant third-party payment gateway. We do not collect or store your full card number, CVV, or other sensitive payment credentials. We may retain limited transaction information, such as the payment amount, date, status, and a transaction reference number, for record-keeping, refund processing, and accounting purposes.

If a booking is cancelled or a refund is requested, any applicable refund will be processed in accordance with our cancellation and refund terms, and the relevant transaction details will be retained for accounting and audit purposes.

Contact Form Submissions and Consent

Our contact page allows you to submit your name, email address, and message, along with a consent checkbox that confirms you agree to be contacted by us regarding your inquiry and to our processing of the information you provide for that purpose. Information submitted through the contact form is used solely to respond to your inquiry and is not used for unrelated marketing without your separate consent.

Career Applications

If you apply for a position through our careers page, we collect the personal and professional information you provide, including your resume/CV, contact details, educational background, and work experience.

This information is used solely to evaluate your application, communicate with you about the recruitment process, and, if you are hired, for employment-related purposes. Application data of unsuccessful candidates is retained for a reasonable period to consider you for future opportunities, unless you request its deletion, after which it will be securely deleted.

Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information in the following circumstances:

• Payment Processors: Third-party payment gateway providers that process bookings and payments on our behalf
• Service Providers: Trusted third-party vendors who assist in operating our website, hosting, email delivery, and booking management
• Professional Advisors: External legal, financial, or technical consultants when necessary
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize disclosure

We require all third parties to maintain appropriate security measures and use personal information only for the specified purposes for which it was shared.

Data Protection and Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption protocols, access controls, and the use of PCI-compliant payment gateways for handling payment transactions. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and notifying us of any suspected unauthorized access.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and tax obligations, resolve disputes, and enforce agreements. Booking and payment records are retained for the period required under applicable accounting and tax laws. Contact form submissions and career application data are retained for a reasonable period as described above. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention practices.

Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to our legal and accounting record-keeping obligations for booking and payment data
• Restriction: Request limitation on how we process your information
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your information in a structured, machine-readable format
• Withdrawal of Consent: Withdraw previously given consent at any time, which may affect our ability to respond to your inquiry or process future bookings

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, remember booking preferences, analyze website traffic, and improve functionality. Cookies are small text files stored on your device that help us recognize repeat visits and understand how you interact with our site. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the booking system.

Third-Party Services and Links

Our website integrates third-party services, including payment gateway providers, for processing bookings and may contain links to external websites. We are not responsible for the privacy practices of these external services. We encourage you to review the privacy policies of any third-party payment processors and external sites you interact with. Any information you provide directly to third parties is governed by their respective privacy policies.

Children's Privacy

Our services, including bookings, consultations, and career applications, are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor without parental consent, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including where our service providers or payment processors operate. These countries may have different data protection laws. When we transfer information internationally, we take appropriate measures to ensure your information receives adequate protection in accordance with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website, booking system, or services after changes are posted constitutes acceptance of the updated policy. For material changes, we may provide additional notice or seek your consent as required by law.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, a booking, a payment, or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.